Customer Engineer

​The Role:

  • This role is a mix of pre-sales and post-sales

  • On the pre-sales side you will get involved early on in the sales cycle. The Sales Manager will do the first call with the customer, then you get involved for the technical conversations. Present the value proposition to prospects, do demos and presentations, run with the PoCs, deliver success criteria with customers for the PoCs, feed back to R&D and product teams any feedback you get from customers/ prospects, help drive the deal forward.

  • On the post-sales side, you will onboard the customers to the platform, coach them how to use it and make sure they get the most value out of it. There is no implementation or professional services involved in this.

  • Right now they do everything remotely and there is zero travel. As time progresses, there will be some travel involved, however it will be limited and only when necessary to meet the client in person.

  • The solution is sold to any company in any industry which gives you lots of opportunity. You aren't restricted to a specific territory either.

  • Your variable will be tied to the overall NA target and you will get KPIs based on customers onboarded to the platform. Targets will be challenging but attainable.

  • The role is based remotely from anywhere in North America.

The Company:

  • Early stage start-up founded by serial entrepreneurs with lots of experience building successful companies

  • The founders have solid relationships in the industry as well as with VC companies

  • Series B funded - their investors are well-known and reputable VCs

  • They only started selling 6 months ago and have closed 12 customers already

  • Huge market potential and addressable market as their solution is sold to any company in any industry

  • Big cash opportunities with commissions paid for multi-year contracts

The Ideal Candidate:

  • Minimum of 3 years experience in a Sales Engineer, Solutions Engineer, Solutions Consultant, Solutions Architect, Technical AM or Technical CSM role in a SaaS company

  • Experience selling to IT departments, security teams, networking teams or developers

  • You are a great communicator and trusted advisor to your customers

  • Ideally you have worked for a start-up/ scale-up before

  • Ideally you have a technical university degree

What You’ll Get:

  • Competitive compensation package, stock options, 401k match, healthcare

  • The opportunity to join an amazing start-up with great traction and solid leadership.

Job code: 15042

Location North America
Job Type Permanent
Salary $140,000- $180,000 + stock options, 401k match, healthcare
Reference 15042

​The Role:

  • This role is a mix of pre-sales and post-sales

  • On the pre-sales side you will get involved early on in the sales cycle. The Sales Manager will do the first call with the customer, then you get involved for the technical conversations. Present the value proposition to prospects, do demos and presentations, run with the PoCs, deliver success criteria with customers for the PoCs, feed back to R&D and product teams any feedback you get from customers/ prospects, help drive the deal forward.

  • On the post-sales side, you will onboard the customers to the platform, coach them how to use it and make sure they get the most value out of it. There is no implementation or professional services involved in this.

  • Right now they do everything remotely and there is zero travel. As time progresses, there will be some travel involved, however it will be limited and only when necessary to meet the client in person.

  • The solution is sold to any company in any industry which gives you lots of opportunity. You aren't restricted to a specific territory either.

  • Your variable will be tied to the overall NA target and you will get KPIs based on customers onboarded to the platform. Targets will be challenging but attainable.

  • The role is based remotely from anywhere in North America.

The Company:

  • Early stage start-up founded by serial entrepreneurs with lots of experience building successful companies

  • The founders have solid relationships in the industry as well as with VC companies

  • Series B funded - their investors are well-known and reputable VCs

  • They only started selling 6 months ago and have closed 12 customers already

  • Huge market potential and addressable market as their solution is sold to any company in any industry

  • Big cash opportunities with commissions paid for multi-year contracts

The Ideal Candidate:

  • Minimum of 3 years experience in a Sales Engineer, Solutions Engineer, Solutions Consultant, Solutions Architect, Technical AM or Technical CSM role in a SaaS company

  • Experience selling to IT departments, security teams, networking teams or developers

  • You are a great communicator and trusted advisor to your customers

  • Ideally you have worked for a start-up/ scale-up before

  • Ideally you have a technical university degree

What You’ll Get:

  • Competitive compensation package, stock options, 401k match, healthcare

  • The opportunity to join an amazing start-up with great traction and solid leadership.

Job code: 15042