Customer Engineer

The Role:

  • Join an existing team of 4 people

  • The role is a mix of pre-sales and post-sales

  • On the pre-sales side you will get involved early on in the sales cycle. The sales reps will do the first call with the customer, then you get involved for the technical conversations. Present the value proposition to prospects, do demos and presentations, run with the PoCs, deliver success criteria with customers for the PoCs, feed back to R&D and product teams any feedback you get from customers/ prospects, help drive the deal forward.

  • On the post-sales side, you will onboard the customers to the platform, coach them how to use it and make sure they get the most value out of it. There is no implementation or professional services involved in this.

  • Right now, they do everything remotely and there is zero travel. As time progresses, there will be some travel involved, however it will be limited and only when necessary to meet the client in person.

  • The solution is sold to any company in any industry which gives you lots of opportunity. You aren't restricted to a specific territory either.

  • Your variable will be tied to the overall NA target and you will get KPIs based on customers onboarded to the platform. Targets will be challenging but attainable.

  • The role is based remotely from anywhere in the Eastern Time zone.


The Company:

  • Series B start-up founded by serial entrepreneurs with lots of experience building successful companies

  • The founders have solid relationships in the industry as well as with VC companies

  • Closed $70M in funding so far across several rounds and by well-known, reputable investors

  • Huge market potential and addressable market as their solution is sold to any company in any industry

  • Company Culture: extreme transparency, general openness, everyone is heavily invested into their success, everyone is important to their success


The Ideal Candidate:

  • 3+ years as Sales Engineer, Solutions Engineer, Solutions Consultant, Solutions Architect, Technical AM or Technical CSM (technical customer-facing role)

  • Sold DevOps, Developer Tools or Infrastructure Products

  • Must hold a technical degree

  • Experience in big and small companies

  • High energy


What You’ll Get:

  • $200,000 - $250,000 OTE (70/30 or 80/20 split)

  • Stock options, medical, dental, vision, 401k match, unlimited PTO + US federal holidays


Job code:47076

Location United States of America
Job Type Permanent
Salary $200,000 - $250,000 OTE (70/30 or 80/20 split)
Reference 47076

The Role:

  • Join an existing team of 4 people

  • The role is a mix of pre-sales and post-sales

  • On the pre-sales side you will get involved early on in the sales cycle. The sales reps will do the first call with the customer, then you get involved for the technical conversations. Present the value proposition to prospects, do demos and presentations, run with the PoCs, deliver success criteria with customers for the PoCs, feed back to R&D and product teams any feedback you get from customers/ prospects, help drive the deal forward.

  • On the post-sales side, you will onboard the customers to the platform, coach them how to use it and make sure they get the most value out of it. There is no implementation or professional services involved in this.

  • Right now, they do everything remotely and there is zero travel. As time progresses, there will be some travel involved, however it will be limited and only when necessary to meet the client in person.

  • The solution is sold to any company in any industry which gives you lots of opportunity. You aren't restricted to a specific territory either.

  • Your variable will be tied to the overall NA target and you will get KPIs based on customers onboarded to the platform. Targets will be challenging but attainable.

  • The role is based remotely from anywhere in the Eastern Time zone.


The Company:

  • Series B start-up founded by serial entrepreneurs with lots of experience building successful companies

  • The founders have solid relationships in the industry as well as with VC companies

  • Closed $70M in funding so far across several rounds and by well-known, reputable investors

  • Huge market potential and addressable market as their solution is sold to any company in any industry

  • Company Culture: extreme transparency, general openness, everyone is heavily invested into their success, everyone is important to their success


The Ideal Candidate:

  • 3+ years as Sales Engineer, Solutions Engineer, Solutions Consultant, Solutions Architect, Technical AM or Technical CSM (technical customer-facing role)

  • Sold DevOps, Developer Tools or Infrastructure Products

  • Must hold a technical degree

  • Experience in big and small companies

  • High energy


What You’ll Get:

  • $200,000 - $250,000 OTE (70/30 or 80/20 split)

  • Stock options, medical, dental, vision, 401k match, unlimited PTO + US federal holidays


Job code:47076