Customer Success Engineer

The Role:

  • Develop a trusted advisor relationship, driving continued value and customer satisfaction

  • Consult with customers on product features, functionality and best practices

  • Liaise between customers and our product team to provide feedback on new and existing features

  • Visit customer offices in-person, travelling to other offices where required

  • Raise client requirements with the right level of detail following best practice

  • Work with Client Engagement Managers to identify areas of improvement and new opportunities


The Company:

  • Start-up growing like crazy in the FinTech space

  • Work with enterprise household names such as: Citi Bank, Metro Bank, BNP Paribas, HSBC, BNY Mellon, International Bank of China, Standard Chartered, Deutsche, ANZ, US Bank

  • Strongly backed by investment firms who have invested over $12bn in capital across various companies

  • Recent VC backing is to facilitate growth from 200 to 500 employees within the next 24 months

  • Recently recognized as one of the Financial Times 1000 fastest growing companies in Europe 2021 for the second year running

  • Voted as one of the most influential FinTech companies in 2021


The Ideal Candidate:

  • Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.

  • You love helping users and colleagues, especially if that’s by solving challenging data problems! You know how to listen closely to pain points and understand user feedback precisely.

  • Technical proficiency - basic familiarity with programming concepts, comfortable writing SQL queries, and solid experience building complex spreadsheets for transforming/visualizing data.

  • Passionate about digitisation and automation and helping clients transform their businesses.

  • Excellent technical communication skills. You'll be constantly writing, reading, and speaking to explain sometimes complex concepts - and you should be comfortable with both technical and non-technical audiences.


What You’ll Get:

  • Up to $85,000 - $90,000 base + 10% OTE and Equity after 12 months

  • Amazing benefits - Just ask us more about them


Process:

  • Click apply to learn more

  • You'll speak with the Hiring Manager followed by the CRO

  • After a quick panel interview you'll be at the offer stage

Location United States of America
Job Type Permanent
Salary Up to $85,000 - $90,000 base + 10% OTE and Equity after 12 months
Reference 15599
Liquid error: internal
Liquid error: internal

The Role:

  • Develop a trusted advisor relationship, driving continued value and customer satisfaction

  • Consult with customers on product features, functionality and best practices

  • Liaise between customers and our product team to provide feedback on new and existing features

  • Visit customer offices in-person, travelling to other offices where required

  • Raise client requirements with the right level of detail following best practice

  • Work with Client Engagement Managers to identify areas of improvement and new opportunities


The Company:

  • Start-up growing like crazy in the FinTech space

  • Work with enterprise household names such as: Citi Bank, Metro Bank, BNP Paribas, HSBC, BNY Mellon, International Bank of China, Standard Chartered, Deutsche, ANZ, US Bank

  • Strongly backed by investment firms who have invested over $12bn in capital across various companies

  • Recent VC backing is to facilitate growth from 200 to 500 employees within the next 24 months

  • Recently recognized as one of the Financial Times 1000 fastest growing companies in Europe 2021 for the second year running

  • Voted as one of the most influential FinTech companies in 2021


The Ideal Candidate:

  • Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.

  • You love helping users and colleagues, especially if that’s by solving challenging data problems! You know how to listen closely to pain points and understand user feedback precisely.

  • Technical proficiency - basic familiarity with programming concepts, comfortable writing SQL queries, and solid experience building complex spreadsheets for transforming/visualizing data.

  • Passionate about digitisation and automation and helping clients transform their businesses.

  • Excellent technical communication skills. You'll be constantly writing, reading, and speaking to explain sometimes complex concepts - and you should be comfortable with both technical and non-technical audiences.


What You’ll Get:

  • Up to $85,000 - $90,000 base + 10% OTE and Equity after 12 months

  • Amazing benefits - Just ask us more about them


Process:

  • Click apply to learn more

  • You'll speak with the Hiring Manager followed by the CRO

  • After a quick panel interview you'll be at the offer stage