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Customer Success Engineer
The Role:
Develop a trusted advisor relationship, driving continued value and customer satisfaction
Consult with customers on product features, functionality and best practices
Liaise between customers and our product team to provide feedback on new and existing features
Visit customer offices in-person, travelling to other offices where required
Raise client requirements with the right level of detail following best practice
Work with Client Engagement Managers to identify areas of improvement and new opportunities
The Company:
Start-up growing like crazy in the FinTech space
Work with enterprise household names such as: Citi Bank, Metro Bank, BNP Paribas, HSBC, BNY Mellon, International Bank of China, Standard Chartered, Deutsche, ANZ, US Bank
Strongly backed by investment firms who have invested over $12bn in capital across various companies
Recent VC backing is to facilitate growth from 200 to 500 employees within the next 24 months
Recently recognized as one of the Financial Times 1000 fastest growing companies in Europe 2021 for the second year running
Voted as one of the most influential FinTech companies in 2021
The Ideal Candidate:
Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.
You love helping users and colleagues, especially if that’s by solving challenging data problems! You know how to listen closely to pain points and understand user feedback precisely.
Technical proficiency - basic familiarity with programming concepts, comfortable writing SQL queries, and solid experience building complex spreadsheets for transforming/visualizing data.
Passionate about digitisation and automation and helping clients transform their businesses.
Excellent technical communication skills. You'll be constantly writing, reading, and speaking to explain sometimes complex concepts - and you should be comfortable with both technical and non-technical audiences.
What You’ll Get:
Up to $85,000 - $90,000 base + 10% OTE and Equity after 12 months
Amazing benefits - Just ask us more about them
Process:
Click apply to learn more
You'll speak with the Hiring Manager followed by the CRO
After a quick panel interview you'll be at the offer stage
| Location | United States of America |
| Job Type | Permanent |
| Salary | Up to $85,000 - $90,000 base + 10% OTE and Equity after 12 months |
| Reference | 15599 |
Liquid error: internal
Liquid error: internal
The Role:
Develop a trusted advisor relationship, driving continued value and customer satisfaction
Consult with customers on product features, functionality and best practices
Liaise between customers and our product team to provide feedback on new and existing features
Visit customer offices in-person, travelling to other offices where required
Raise client requirements with the right level of detail following best practice
Work with Client Engagement Managers to identify areas of improvement and new opportunities
The Company:
Start-up growing like crazy in the FinTech space
Work with enterprise household names such as: Citi Bank, Metro Bank, BNP Paribas, HSBC, BNY Mellon, International Bank of China, Standard Chartered, Deutsche, ANZ, US Bank
Strongly backed by investment firms who have invested over $12bn in capital across various companies
Recent VC backing is to facilitate growth from 200 to 500 employees within the next 24 months
Recently recognized as one of the Financial Times 1000 fastest growing companies in Europe 2021 for the second year running
Voted as one of the most influential FinTech companies in 2021
The Ideal Candidate:
Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.
You love helping users and colleagues, especially if that’s by solving challenging data problems! You know how to listen closely to pain points and understand user feedback precisely.
Technical proficiency - basic familiarity with programming concepts, comfortable writing SQL queries, and solid experience building complex spreadsheets for transforming/visualizing data.
Passionate about digitisation and automation and helping clients transform their businesses.
Excellent technical communication skills. You'll be constantly writing, reading, and speaking to explain sometimes complex concepts - and you should be comfortable with both technical and non-technical audiences.
What You’ll Get:
Up to $85,000 - $90,000 base + 10% OTE and Equity after 12 months
Amazing benefits - Just ask us more about them
Process:
Click apply to learn more
You'll speak with the Hiring Manager followed by the CRO
After a quick panel interview you'll be at the offer stage