Customer Success Engineer (DACH)

The Role:

  • You will support and advise s customers to integrate the platform within enterprise deployments, integrating third-party products while leveraging on-premises and cloud platforms to assure high performance and availability.

  • To do so you need to be comfortable with the concepts of “dev-ops” methodologies, scripting and security.

  • Be responsible as the trusted advisor for several key enterprise accounts, ensuring long term customer success

  • Advise customers on highly scalable technology solutions that integrate products with customers’ enterprise systems

  • Providing hands-on assistance with designing and provisioning secure and scalableenvironments for on-premise and cloud-based platforms (AWS, Azure, GCP)

  • Solve client technical issues and providing coaching to client technical staff on the Qlik platform Scope of role focuses on 1 of 3 specializations:

  • Technical Architect: Implements, troubleshoots, and optimize solutions leveraging on-premises/hybrid-cloud/SaaS

  • API Developer: Build and troubleshoot solutions to embed analytics, extendplatform, provide custom security or automation

  • Data Scientist / Integrator: big data developer designs solutions capturing and analyzing data from big data and data integration technologies to make data-driven decisions, as well as debugs, monitors, and troubleshoots solutions.

 The Company:

  • Gartner Magic Quadrant recognised Leader in Data Space

  • Finlay James have placed most of the sales team within the company, and they all rave about what a fantastic team it is to be a part of

  • Great culture within in the team where the leadership have been there for a long time and can teach the ins and outs of the tech to any new starters.

  • People have joined from the likes of Informatica, Teradata, Oracle, Snowflake and Datastax.

  • Great Benefits Package - Pension - Match up to 6%, Life Assurance up to 4x Basic Salary, Critical Illness Cover 1x Basic Salary, Sick Pay of 13 weeks full pay, followed by 13 weeks half pay in any single rolling 12-month period. Private Medical Insurance, Healthcare Insurance plan, Dental Insurance, UK wellbeing Spending account £240, per year.

 

The Ideal Candidate: 

  • Bachelor’s degree, preferably in Computer Science or related technical field, or related industry experience

  • Minimum of 3 to 5 years of experience managing internal and/or external clients in the delivery of large infrastructure solutions, including server, storage and network infrastructure planning

  • Hands-on experience designing and deploying complex solutions on-premise and in the cloud

  • Understanding and experience working in Windows environments

  • Experience with deploying and managing applications in cloud environment (AWS, Azure or Google Cloud)

  • Familiarity with server hardware selection, design and troubleshooting

  • Understanding of enterprise platform topics like High Availability, Load Balancing, and Storage

  • Understanding of application layer protocols, such as HTTP/S, TCP/IP, UDP and Web sockets

  • Demonstrated understanding of networking and firewall concepts

  • Experience with SSO-related software such as ADFS, SiteMinder, OpenSSO, Auth0, Okta or other SAML providers

  • Understanding of enterprise platform security and concepts

  • Excellent presentation and communication skills to echnical and non-technical audiences

  • Strong client-facing consultative skills, able to act as a customer advocate

 What you’ll get?

  •  Base Salary €65K - €75K OTE 10%

  • Car Allowance or Company Car

  • Great Benefits Package - Pension - Match up to 6%, Life Assurance up to 4x Basic Salary, Critical Illness Cover 1x Basic Salary, Sick Pay of 13 weeks full pay, followed by 13 weeks half pay in any single rolling 12-month period. Private Medical Insurance, Healthcare Insurance plan, Dental Insurance, UK wellbeing Spending account €240, per year.

Location Germany
Job Type Permanent
Salary Base Salary €65K - €75K OTE 10%
Reference 43469

The Role:

  • You will support and advise s customers to integrate the platform within enterprise deployments, integrating third-party products while leveraging on-premises and cloud platforms to assure high performance and availability.

  • To do so you need to be comfortable with the concepts of “dev-ops” methodologies, scripting and security.

  • Be responsible as the trusted advisor for several key enterprise accounts, ensuring long term customer success

  • Advise customers on highly scalable technology solutions that integrate products with customers’ enterprise systems

  • Providing hands-on assistance with designing and provisioning secure and scalableenvironments for on-premise and cloud-based platforms (AWS, Azure, GCP)

  • Solve client technical issues and providing coaching to client technical staff on the Qlik platform Scope of role focuses on 1 of 3 specializations:

  • Technical Architect: Implements, troubleshoots, and optimize solutions leveraging on-premises/hybrid-cloud/SaaS

  • API Developer: Build and troubleshoot solutions to embed analytics, extendplatform, provide custom security or automation

  • Data Scientist / Integrator: big data developer designs solutions capturing and analyzing data from big data and data integration technologies to make data-driven decisions, as well as debugs, monitors, and troubleshoots solutions.

 The Company:

  • Gartner Magic Quadrant recognised Leader in Data Space

  • Finlay James have placed most of the sales team within the company, and they all rave about what a fantastic team it is to be a part of

  • Great culture within in the team where the leadership have been there for a long time and can teach the ins and outs of the tech to any new starters.

  • People have joined from the likes of Informatica, Teradata, Oracle, Snowflake and Datastax.

  • Great Benefits Package - Pension - Match up to 6%, Life Assurance up to 4x Basic Salary, Critical Illness Cover 1x Basic Salary, Sick Pay of 13 weeks full pay, followed by 13 weeks half pay in any single rolling 12-month period. Private Medical Insurance, Healthcare Insurance plan, Dental Insurance, UK wellbeing Spending account £240, per year.

 

The Ideal Candidate: 

  • Bachelor’s degree, preferably in Computer Science or related technical field, or related industry experience

  • Minimum of 3 to 5 years of experience managing internal and/or external clients in the delivery of large infrastructure solutions, including server, storage and network infrastructure planning

  • Hands-on experience designing and deploying complex solutions on-premise and in the cloud

  • Understanding and experience working in Windows environments

  • Experience with deploying and managing applications in cloud environment (AWS, Azure or Google Cloud)

  • Familiarity with server hardware selection, design and troubleshooting

  • Understanding of enterprise platform topics like High Availability, Load Balancing, and Storage

  • Understanding of application layer protocols, such as HTTP/S, TCP/IP, UDP and Web sockets

  • Demonstrated understanding of networking and firewall concepts

  • Experience with SSO-related software such as ADFS, SiteMinder, OpenSSO, Auth0, Okta or other SAML providers

  • Understanding of enterprise platform security and concepts

  • Excellent presentation and communication skills to echnical and non-technical audiences

  • Strong client-facing consultative skills, able to act as a customer advocate

 What you’ll get?

  •  Base Salary €65K - €75K OTE 10%

  • Car Allowance or Company Car

  • Great Benefits Package - Pension - Match up to 6%, Life Assurance up to 4x Basic Salary, Critical Illness Cover 1x Basic Salary, Sick Pay of 13 weeks full pay, followed by 13 weeks half pay in any single rolling 12-month period. Private Medical Insurance, Healthcare Insurance plan, Dental Insurance, UK wellbeing Spending account €240, per year.