Customer Success Engineer (US East Coast Remote)

The Role:

  • Work with current customers in the US, acting as their main technical go-to-person

  • Upon joining, you'll be given 10 customers to work with. The maximum amount of customers assigned to you would be 25.

  • Provide onboarding, platform training, and pass along product features/updates

  • Provide customer feedback about features and feature requests to the R&D department

  • Continuously improve methodologies, deliverables, and processes to create an excellent customer experience

  • Help with the integration of customer’s other tools

  • Provide customers with a single point of contact for all support needs. Gather all information to pass along to the support team and ensuring the fastest time to resolution for the customer

  • Work with partners, do events, drive renewals

  • Tier1 and Tier2 support will be done by you. Full support will go to the back-end but you'll do the initial triage

  • Travel will be very limited, maybe 1-2 conferences per year.

  • This is a fully remote position, based on the East Coast.

The Company:

  • Their technology minimises the work of security officers.

  • Series A Cyber Start-up with $20M+ in funding

  • Aggressive growth plans for the US and beyond

  • Team: smart, open and ambitious

  • Attractive equity package, come in early and get the best options package

 The Ideal Candidate:

  • 3+ years in a technical customer-facing role

  • Experience with cloud - AWS/ Azure/ Google Cloud Platform

  • Experience with Kubernetes

  • Pre-sales & post-sales experience, experience running with PoCs

 What You’ll Get:

  • $130,000 - $170,000 OTE (70/30 or 80/20 split between base and variable)

  • Stock options and healthcare

 Job code: 46989

Location United States of America
Job Type Permanent
Salary $130,000 - $170,000 OTE (70/30 or 80/20 split between base and variable)
Reference 46989

The Role:

  • Work with current customers in the US, acting as their main technical go-to-person

  • Upon joining, you'll be given 10 customers to work with. The maximum amount of customers assigned to you would be 25.

  • Provide onboarding, platform training, and pass along product features/updates

  • Provide customer feedback about features and feature requests to the R&D department

  • Continuously improve methodologies, deliverables, and processes to create an excellent customer experience

  • Help with the integration of customer’s other tools

  • Provide customers with a single point of contact for all support needs. Gather all information to pass along to the support team and ensuring the fastest time to resolution for the customer

  • Work with partners, do events, drive renewals

  • Tier1 and Tier2 support will be done by you. Full support will go to the back-end but you'll do the initial triage

  • Travel will be very limited, maybe 1-2 conferences per year.

  • This is a fully remote position, based on the East Coast.

The Company:

  • Their technology minimises the work of security officers.

  • Series A Cyber Start-up with $20M+ in funding

  • Aggressive growth plans for the US and beyond

  • Team: smart, open and ambitious

  • Attractive equity package, come in early and get the best options package

 The Ideal Candidate:

  • 3+ years in a technical customer-facing role

  • Experience with cloud - AWS/ Azure/ Google Cloud Platform

  • Experience with Kubernetes

  • Pre-sales & post-sales experience, experience running with PoCs

 What You’ll Get:

  • $130,000 - $170,000 OTE (70/30 or 80/20 split between base and variable)

  • Stock options and healthcare

 Job code: 46989