Customer Success Manager

The Role:

  • Take clients on from the sales team after the sale has been completed

  • Implementation is fast and can be done in 3 hours

  • The content needs to fit onto the platform which can take a bit more time to get done

  • You will get 3 clients to start with to manage them

  • On-board them, make sure they get the most value out of the product

  • Gather feedback from clients and give that to R&D and product teams

  • Train people how to use the platform

  • You will be in charge of refreshing content for the clients on the platform

  • Have regular meetings with clients, keep the relationships going and make sure they are happy

  • Join the team in the Cambridge office 2-3 days per week during on-barding. They also have an office in London Liverpool Street. They'll expect you to spend time with the team and the Co-founders initially to learn.

The Company:

  • Disruptive tech start-up in the E-learning SaaS space

  • Their competitive advantage to other e-learning platforms is their algorithm and their AI

  • Clients are so blown away with what the product can do, they buy it on the first call.

  • They have 15 clients and are signing two new ones every month now.

  • They only sell to Blue-chip companies

  • Won multiple awards for innovation and tech

  • Top class engineering and technical teams

 The Ideal Candidate:

  • 2+ years in a customer-facing role in SaaS , ideally in a CSM role

  • Excellent communication skills -externally and internally

  • Comfortable with handling data and presenting data to clients

What You’ll Get:

  • £30,000 - £40,000 base + £5,000 bonus, pension scheme

Process:

  • 1st 30 min interview with the hiring manager

  • 2nd presentation/ task to complete in front of the team

Job code: 15072

Location London
Job Type Permanent
Salary £30,000 - £40,000 base + £5,000 bonus, pension scheme
Reference 15072

The Role:

  • Take clients on from the sales team after the sale has been completed

  • Implementation is fast and can be done in 3 hours

  • The content needs to fit onto the platform which can take a bit more time to get done

  • You will get 3 clients to start with to manage them

  • On-board them, make sure they get the most value out of the product

  • Gather feedback from clients and give that to R&D and product teams

  • Train people how to use the platform

  • You will be in charge of refreshing content for the clients on the platform

  • Have regular meetings with clients, keep the relationships going and make sure they are happy

  • Join the team in the Cambridge office 2-3 days per week during on-barding. They also have an office in London Liverpool Street. They'll expect you to spend time with the team and the Co-founders initially to learn.

The Company:

  • Disruptive tech start-up in the E-learning SaaS space

  • Their competitive advantage to other e-learning platforms is their algorithm and their AI

  • Clients are so blown away with what the product can do, they buy it on the first call.

  • They have 15 clients and are signing two new ones every month now.

  • They only sell to Blue-chip companies

  • Won multiple awards for innovation and tech

  • Top class engineering and technical teams

 The Ideal Candidate:

  • 2+ years in a customer-facing role in SaaS , ideally in a CSM role

  • Excellent communication skills -externally and internally

  • Comfortable with handling data and presenting data to clients

What You’ll Get:

  • £30,000 - £40,000 base + £5,000 bonus, pension scheme

Process:

  • 1st 30 min interview with the hiring manager

  • 2nd presentation/ task to complete in front of the team

Job code: 15072