Customer Success Manager

The Role:

  • You’ll be brilliant with people and will work with clients to help maintain one of the industry’s highest customer retention rates.

  • Helping customers generate high engagement on their LXP, supporting their learning campaigns, tracking client trends and providing advice on learning experiences

  • Understanding your customer’s organisational objectives and how you can support their performance improvements

  • Providing customers with support using the platform including how to use certain features and what’s coming up on the roadmap

  • Leading regular business reviews with your customers, and creating advocacy and case studies out of successful implementations

  • Working on renewal proposals and ensuring that renewing their contract is the natural choice for customers.

The Company:

  • Anglo-American SaaS start-up with offices based in the UK & US.

  • Currently around 70 employees with clear growth plans to add in excess of 20 new hires in the next 12 months.

  • Experienced rapid growth – 56% over the last 2 years alone.

  • 5* rating and 100% CEO approval rate on Glassdoor.

  • 5* rating on the tech comparison platform G2crowd – “The customer service is second to none”.

The Ideal Candidate:

  • 1-2 years experience as a Customer Success Manager within any industry

  • A commercial mind and are comfortable helping customers achieve maximum value from their solution

  • A genuine interest in the challenges customers face, how to solve them and what the latest trends are

  • A flexible approach and able and willing to adapt and change ways of working as our business continues to grow and scale

  • An ability to learn new platforms well and you’ll quickly establish yourself as an expert in how to use our LXP once you start to use it

What You’ll Get:

  • Salary up to £35,000 plus company bonus and benefits

Job code: 15226

Job Type Permanent
Salary Salary up to £35,000 plus company bonus and benefits
Reference 15226

The Role:

  • You’ll be brilliant with people and will work with clients to help maintain one of the industry’s highest customer retention rates.

  • Helping customers generate high engagement on their LXP, supporting their learning campaigns, tracking client trends and providing advice on learning experiences

  • Understanding your customer’s organisational objectives and how you can support their performance improvements

  • Providing customers with support using the platform including how to use certain features and what’s coming up on the roadmap

  • Leading regular business reviews with your customers, and creating advocacy and case studies out of successful implementations

  • Working on renewal proposals and ensuring that renewing their contract is the natural choice for customers.

The Company:

  • Anglo-American SaaS start-up with offices based in the UK & US.

  • Currently around 70 employees with clear growth plans to add in excess of 20 new hires in the next 12 months.

  • Experienced rapid growth – 56% over the last 2 years alone.

  • 5* rating and 100% CEO approval rate on Glassdoor.

  • 5* rating on the tech comparison platform G2crowd – “The customer service is second to none”.

The Ideal Candidate:

  • 1-2 years experience as a Customer Success Manager within any industry

  • A commercial mind and are comfortable helping customers achieve maximum value from their solution

  • A genuine interest in the challenges customers face, how to solve them and what the latest trends are

  • A flexible approach and able and willing to adapt and change ways of working as our business continues to grow and scale

  • An ability to learn new platforms well and you’ll quickly establish yourself as an expert in how to use our LXP once you start to use it

What You’ll Get:

  • Salary up to £35,000 plus company bonus and benefits

Job code: 15226