Customer Success Manager

​The Role:

• Customer success role focussing on Enterprise clients

• Typically, you will manage 5-10 accounts

• You will be based remote in the UK

• The CSM will be responsible for successfully onboarding new customers and training them on how to effectively use their software

• Identify opportunities for account growth and additional revenue generation

• Build long lasting commercial relationships to increase customer usage, renewals and retention

 The Company:

• Privately owned, self-funded profitable business with aggressive growth plans for 2022

• Leader in their field with strong market share. Work with a number of the FTSE 100 and FTSE 500

• Newly opened offices in Portugal and Australia

• Plan to IPO in the next five years

 The Ideal Candidate:

• 2+ years as a CSM for a SaaS or Technology business

• Excellent communication skills

• Ability to work effectively with other functions such as Marketing, Sales & Technology

• Exposure to large complex accounts

 What You’ll Get:

• Basic Salary: £30,000 -£45,000 with a 20% Bonus

 Process:

• Click apply to learn more

• Then you’ll speak to hiring manager

• After a call with the wider team, you will be at offer stage

 Job code: 46912