Augmented Reality platform - enterprise video cloud platform, empowering workforce in digital transformation and increasing customer satisfaction while reducing spend.
Over 200 global innovative clients including Allianz, AXA, Koenig & Bauer, GE Healthcare and Siemens.
Ranked in the Fast Company Top 10 AR companies
Scaling SaaS company with great people, a great product, and great customers; you’ll have significant accountability from day one, and play an important part in their continued growth.
offices across Frankfurt, Paris, London, Boston, San Francisco and Singapore.
The role - Senior Customer Success Manager
Main point of contact and trusted advisor for your customers
Understand customer outcomes by communicating with customers, analyze customer goals, metrics, gather other feedback from various client teams
Partner with Account Executives to provide excellent customer experience and ensure commercial alignment
Drive feature adoption with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers
Work with Account Executives, Solution Engineers and Architects to seamlessly transition clients into their onboarding activities.
You will likely spend time onsite with customers and may travel
The ideal candidate
5 Years in SaaS in Customer Success, Technical Account Management, or Consultancy
excellent communicator with exemplary written and verbal communication skills
Fluency in English AND German AND French is essential.
Augmented Reality platform - enterprise video cloud platform, empowering workforce in digital transformation and increasing customer satisfaction while reducing spend.
Over 200 global innovative clients including Allianz, AXA, Koenig & Bauer, GE Healthcare and Siemens.
Ranked in the Fast Company Top 10 AR companies
Scaling SaaS company with great people, a great product, and great customers; you’ll have significant accountability from day one, and play an important part in their continued growth.
offices across Frankfurt, Paris, London, Boston, San Francisco and Singapore.
The role - Senior Customer Success Manager
Main point of contact and trusted advisor for your customers
Understand customer outcomes by communicating with customers, analyze customer goals, metrics, gather other feedback from various client teams
Partner with Account Executives to provide excellent customer experience and ensure commercial alignment
Drive feature adoption with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers
Work with Account Executives, Solution Engineers and Architects to seamlessly transition clients into their onboarding activities.
You will likely spend time onsite with customers and may travel
The ideal candidate
5 Years in SaaS in Customer Success, Technical Account Management, or Consultancy
excellent communicator with exemplary written and verbal communication skills
Fluency in English AND German AND French is essential.
