Customer Success Manager

​The Role:

• Onboard, train new customers

• Expansion into new accounts

• Ensure customers get fast time-to-value.

• Keep clients engaged and regularly using products.

• Build customer loyalty and reduce churn.

• Advocate for customers.

The Company:

• Series A funded SaaS Start-up which has grown over 400% in the last 2 years.

• Received $10m in Series A in 2022.

• Awarded for Best Sales Development Technology Software.

• Currently supports more than 75 SaaS customers, including AT&T, Crunchbase, Sophos, Auth0, and more.

• The Head of CS has experience building highly successful CS Functions from £0m to £75m ARR.

• Very collaborative culture that promotes diversity, equity, & inclusion.

The Ideal Candidate:

• 3-5 years of Customer Success Management experience.

• Hyrbid - Account Management and New business

• Ideally Seattle or US wide

• Ideally worked for a Sales Engagement / Content Management SaaS Company.

What You’ll Get:

• $100,000 - $120,000 basic with $150,000 OTE.

Process:

• First stage with the Head of Customer Success

• Second stage with the wider team

• Final with the Co-Founders.