Customer Success Manager

​Role: Customer Success Manager

Location: Berlin (Tuesdays and Wednesdays in office)

The Role:

Client satisfaction & empowerment

• Build strong and permanent relationships with your client.

• Lead business reviews and introduce your client to new features relevant to their use case.

• Organise webinars to train your clients on specific features.

• Organise and lead meetings to create or strengthen your relationship with your client.

• Identify and empower ambassadors among your clients.

• Work closely with the Sales teams to identify opportunities.

• Lead workshops with our Product team to represent your clients’ voice.

Data analysis & innovation

• Analyse your clients’ usage statistics to proactively propose levers to increase them.

• Collect and process customer feedback.

• Innovate by creating new onboarding tools such as webinars, a statistics dashboard, and a newsletter.

• Help organise events to promote the company.

The Company:

• Culture – Supportive, kind, Collaborative, trusted environment.

• Market leading product – tool genuinely useful and clearly the market leader.

• One of the only companies in the space that are partnered with Microsoft.

• Offer Quick and clear progression to become a Senior CSM and CSM team lead.

• Amazing benefits including travel allowance, urban sports pass, WFH package and holidays.

• Company has a 4.9/5* rating on Glassdoor with reviews from previous employees!

The Ideal Candidate:

Essential:

• Excellent communicator, both verbally and written.

• Business Proficient German and English.

• 1-2 years experience as an Account manager or CSM

Desirable:

• 1-2 years of experience as an Account manager/CSM in SaaS.

• Good understanding of Tech and great training ability.

What you’ll get:

• €48,000 - €55,000 (expected target = 10% bonus) and uncapped commission.

• 30+ days holidays (plus bank holidays) per year.

• Amazing benefits including urban sports pass.

• Professional development fund, wellness and WFH package.