Customer key point of contact for all technical aspects including onboarding, methodology consultancy, and best practices.
Accountability for ongoing value delivered and successful implementation.
Accountability for renewals and expansions.
Be the trusted advisor of the Customer, building strong and lasting relationships with stakeholders on the customer side at various levels.
Act as the voice of customers within the company.
Actively lead renewal activities.
Proactively drive projects with customers and/or internally.
The Company:
Market leader in ERP intelligence.
Great work-life balance and autonomous working.
Join a very successful team, exceeding their targets consistently for the last years.
Customer Success is the strategic organ driving revenue generation within the organisation.
Agile company with short decision paths.
The Ideal Candidate:
2+ years‘ experience in SAP/ERP space in a customer-facing capacity.
Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role.
Ability to handle high-pace sales processes and management of multiple customer accounts.
Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
Business orientation and analytical thinking.
The ability to work in a dynamic, cross-functional, team-based environment.
Ability to communicate and manage Processes with C level and procurement.
Customer key point of contact for all technical aspects including onboarding, methodology consultancy, and best practices.
Accountability for ongoing value delivered and successful implementation.
Accountability for renewals and expansions.
Be the trusted advisor of the Customer, building strong and lasting relationships with stakeholders on the customer side at various levels.
Act as the voice of customers within the company.
Actively lead renewal activities.
Proactively drive projects with customers and/or internally.
The Company:
Market leader in ERP intelligence.
Great work-life balance and autonomous working.
Join a very successful team, exceeding their targets consistently for the last years.
Customer Success is the strategic organ driving revenue generation within the organisation.
Agile company with short decision paths.
The Ideal Candidate:
2+ years‘ experience in SAP/ERP space in a customer-facing capacity.
Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role.
Ability to handle high-pace sales processes and management of multiple customer accounts.
Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
Business orientation and analytical thinking.
The ability to work in a dynamic, cross-functional, team-based environment.
Ability to communicate and manage Processes with C level and procurement.
