Customer Support Expert

​The Role:

  • Customer Support Specialist role

  • You will be supporting B2B clients in North America

  • You should be based in Toronto or East Coast US for this role

  • This will involve responding to support queries and escalating any issues

  • To be successful you will need to provide excellent customer experience

The Company:

  • Rapidly-growing SaaS company (Deloitte Fast 50) in the Subscription & Billing space.

  • Pre-IPO with over $90m in funding from well-known leading VCs.

  • 2000+ organisations use their platform globally!

  • Triple digit growth every year since they started up.

  • No micro management, genuine 21st century company to work for

The Ideal Candidate:

  • 2 years in Customer support role supporting B2B.

  • You should have done this for a SaaS/software business

  • You should understand APIs and Webhooks

  • Ideally you will also understand html, JavaScript and CSS too

What You’ll Get:

  • Basic Salary: $50,000-$65,000 with a 20% bonus

  • Great benefits package

Process:

  • Click apply to learn more

  • Then you will speak with the team, followed by a quick test

  • After meeting some more leadership stakeholders you’ll be at the culture round followed by an offer

Job code: 14620

Job Type Permanent
Salary Basic Salary: $50,000-$65,000 with a 20% bonus
Reference 14620

​The Role:

  • Customer Support Specialist role

  • You will be supporting B2B clients in North America

  • You should be based in Toronto or East Coast US for this role

  • This will involve responding to support queries and escalating any issues

  • To be successful you will need to provide excellent customer experience

The Company:

  • Rapidly-growing SaaS company (Deloitte Fast 50) in the Subscription & Billing space.

  • Pre-IPO with over $90m in funding from well-known leading VCs.

  • 2000+ organisations use their platform globally!

  • Triple digit growth every year since they started up.

  • No micro management, genuine 21st century company to work for

The Ideal Candidate:

  • 2 years in Customer support role supporting B2B.

  • You should have done this for a SaaS/software business

  • You should understand APIs and Webhooks

  • Ideally you will also understand html, JavaScript and CSS too

What You’ll Get:

  • Basic Salary: $50,000-$65,000 with a 20% bonus

  • Great benefits package

Process:

  • Click apply to learn more

  • Then you will speak with the team, followed by a quick test

  • After meeting some more leadership stakeholders you’ll be at the culture round followed by an offer

Job code: 14620