Digital Customer Experience Manager

​The Role:

  • As a Digital Customer Experience Manager, your mission is to make sure our customers get the highest possible value right from the start, be the customers’ voice, and propel the product forward

  • You will develop a new self service onboarding model for a portfolio of 100+ clients

  • Work with customers (CFOs of leading startups) to help them uncover the value of the product

  • Know the product inside and out, which will allow you to advise customers on how to structure their processes

  • Be responsible for high volume contract renewals for clients

  • Get comfortable with the financial industry lingo and with that, build strong relationships with our customers who are industry leaders

  • Responsible for customer success metrics and strategies for tech-touch customer segments

  • Collaborate closely with our marketing, sales, and product leads to ensure the customers’ voice is heard by all departments

The Company:

  • Since their incorporation in 2017, this company has been listed every year among the TOP 100 Swiss startups and are ranked as the #1 ICT startup in Switzerland

  • They received $10m Series A round in September ’21 marking the entry of renowned Silicon Valley investor Sequoia Capital into the Swiss startup ecosystem—almost 50 years after its founding

  • They are an international and diverse team of 50 people, 50% women, coming from 22 different countries and speaking 20 different languages.

  • They have the ability to provide a global solution to international teams, where many competitors can only offer a regional service

The Ideal Candidate:

  • You must been part of a fast-growing SaaS business and experienced the growth challenges first hand

  • 2 – 6 years experience in a customer success or customer experience position

  • Managed high volume self-service clients (100+) in a process driven role

  • Enjoy analytical tasks (though fascinating, equity in startups can get fairly complex!)

  • Are passionate about startups or even consider starting your own business someday

  • Consider yourself someone who is organized in general

  • Fluent English speaker

What You’ll Get:

  • Competitive salaries between £52,000 and £68,000 depending on experience, plus equity

  • Remote and flexible working

  • 25 days holiday plus bank holidays

  • Employee well-being services

Job code: 15449

Location Europe
Job Type Permanent
Salary Competitive salaries between £52,000 and £68,000 depending on experience, plus equity
Reference 15449

​The Role:

  • As a Digital Customer Experience Manager, your mission is to make sure our customers get the highest possible value right from the start, be the customers’ voice, and propel the product forward

  • You will develop a new self service onboarding model for a portfolio of 100+ clients

  • Work with customers (CFOs of leading startups) to help them uncover the value of the product

  • Know the product inside and out, which will allow you to advise customers on how to structure their processes

  • Be responsible for high volume contract renewals for clients

  • Get comfortable with the financial industry lingo and with that, build strong relationships with our customers who are industry leaders

  • Responsible for customer success metrics and strategies for tech-touch customer segments

  • Collaborate closely with our marketing, sales, and product leads to ensure the customers’ voice is heard by all departments

The Company:

  • Since their incorporation in 2017, this company has been listed every year among the TOP 100 Swiss startups and are ranked as the #1 ICT startup in Switzerland

  • They received $10m Series A round in September ’21 marking the entry of renowned Silicon Valley investor Sequoia Capital into the Swiss startup ecosystem—almost 50 years after its founding

  • They are an international and diverse team of 50 people, 50% women, coming from 22 different countries and speaking 20 different languages.

  • They have the ability to provide a global solution to international teams, where many competitors can only offer a regional service

The Ideal Candidate:

  • You must been part of a fast-growing SaaS business and experienced the growth challenges first hand

  • 2 – 6 years experience in a customer success or customer experience position

  • Managed high volume self-service clients (100+) in a process driven role

  • Enjoy analytical tasks (though fascinating, equity in startups can get fairly complex!)

  • Are passionate about startups or even consider starting your own business someday

  • Consider yourself someone who is organized in general

  • Fluent English speaker

What You’ll Get:

  • Competitive salaries between £52,000 and £68,000 depending on experience, plus equity

  • Remote and flexible working

  • 25 days holiday plus bank holidays

  • Employee well-being services

Job code: 15449