As a Digital Customer Experience Manager, your mission is to make sure our customers get the highest possible value right from the start, be the customers’ voice, and propel the product forward
You will develop a new self service onboarding model for a portfolio of 100+ clients
Work with customers (CFOs of leading startups) to help them uncover the value of the product
Know the product inside and out, which will allow you to advise customers on how to structure their processes
Be responsible for high volume contract renewals for clients
Get comfortable with the financial industry lingo and with that, build strong relationships with our customers who are industry leaders
Responsible for customer success metrics and strategies for tech-touch customer segments
Collaborate closely with our marketing, sales, and product leads to ensure the customers’ voice is heard by all departments
The Company:
Since their incorporation in 2017, this company has been listed every year among the TOP 100 Swiss startups and are ranked as the #1 ICT startup in Switzerland
They received $10m Series A round in September ’21 marking the entry of renowned Silicon Valley investor Sequoia Capital into the Swiss startup ecosystem—almost 50 years after its founding
They are an international and diverse team of 50 people, 50% women, coming from 22 different countries and speaking 20 different languages.
They have the ability to provide a global solution to international teams, where many competitors can only offer a regional service
The Ideal Candidate:
You must been part of a fast-growing SaaS business and experienced the growth challenges first hand
2 – 6 years experience in a customer success or customer experience position
Managed high volume self-service clients (100+) in a process driven role
Enjoy analytical tasks (though fascinating, equity in startups can get fairly complex!)
Are passionate about startups or even consider starting your own business someday
Consider yourself someone who is organized in general
Fluent English speaker
What You’ll Get:
Competitive salaries between £52,000 and £68,000 depending on experience, plus equity
As a Digital Customer Experience Manager, your mission is to make sure our customers get the highest possible value right from the start, be the customers’ voice, and propel the product forward
You will develop a new self service onboarding model for a portfolio of 100+ clients
Work with customers (CFOs of leading startups) to help them uncover the value of the product
Know the product inside and out, which will allow you to advise customers on how to structure their processes
Be responsible for high volume contract renewals for clients
Get comfortable with the financial industry lingo and with that, build strong relationships with our customers who are industry leaders
Responsible for customer success metrics and strategies for tech-touch customer segments
Collaborate closely with our marketing, sales, and product leads to ensure the customers’ voice is heard by all departments
The Company:
Since their incorporation in 2017, this company has been listed every year among the TOP 100 Swiss startups and are ranked as the #1 ICT startup in Switzerland
They received $10m Series A round in September ’21 marking the entry of renowned Silicon Valley investor Sequoia Capital into the Swiss startup ecosystem—almost 50 years after its founding
They are an international and diverse team of 50 people, 50% women, coming from 22 different countries and speaking 20 different languages.
They have the ability to provide a global solution to international teams, where many competitors can only offer a regional service
The Ideal Candidate:
You must been part of a fast-growing SaaS business and experienced the growth challenges first hand
2 – 6 years experience in a customer success or customer experience position
Managed high volume self-service clients (100+) in a process driven role
Enjoy analytical tasks (though fascinating, equity in startups can get fairly complex!)
Are passionate about startups or even consider starting your own business someday
Consider yourself someone who is organized in general
Fluent English speaker
What You’ll Get:
Competitive salaries between £52,000 and £68,000 depending on experience, plus equity
