Enterprise Customer Success Manager

The Role:

Manage a book of business of our highest value clients; working closely with our enterprise customers to understand their strategic objectives and to deliver against them
Build and manage relationships across senior business leaders
Craft joint customer success plans that include agreed upon scope of programmes and shared metrics, using data to prove the impact of our apprenticeship programmes on clients' businesses
Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary
Work independently to innovate with your clients, always searching for ways to improve what we do to drive better results
Act as the customer’s voice with internal teams to inform our market insights and strategic roadmaps

The Company:

Rapidly growing Ed Tech unicorn disrupting the industry!
Recently closed a $220 million Series D funding round at a post-money valuation of $1.7 billion, doubling its valuation from eight months ago. Funding will be used to accelerate US expansion
With a proven offering in Europe they are expanding into the US
Every member of the team is overachieving their quota. There is a proven culture of success across the company
Some of their largest clients include: Google, Morgan Stanley, Facebook, Verizon, Warner Bros, Sky
Enterprise CSM role managing their enterprise clients with cross selling and up selling opportunities

The Ideal Candidate:

3+ years of SaaS customer success experience and 2+ years of managing enterprise accounts
You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success
You are commercially minded, with a passion for business
You have hustle & will go above and beyond to drive Multiverse forwards
You are high energy, you want to develop quickly and love to continually raise the bar in terms of performance and expectations
You are passionate about social mobility and the idea of working for a mission-driven start-up excites you!

What You’ll Get:

Process:

Liquid error: internal

The Role:

Manage a book of business of our highest value clients; working closely with our enterprise customers to understand their strategic objectives and to deliver against them
Build and manage relationships across senior business leaders
Craft joint customer success plans that include agreed upon scope of programmes and shared metrics, using data to prove the impact of our apprenticeship programmes on clients' businesses
Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary
Work independently to innovate with your clients, always searching for ways to improve what we do to drive better results
Act as the customer’s voice with internal teams to inform our market insights and strategic roadmaps

The Company:

Rapidly growing Ed Tech unicorn disrupting the industry!
Recently closed a $220 million Series D funding round at a post-money valuation of $1.7 billion, doubling its valuation from eight months ago. Funding will be used to accelerate US expansion
With a proven offering in Europe they are expanding into the US
Every member of the team is overachieving their quota. There is a proven culture of success across the company
Some of their largest clients include: Google, Morgan Stanley, Facebook, Verizon, Warner Bros, Sky
Enterprise CSM role managing their enterprise clients with cross selling and up selling opportunities

The Ideal Candidate:

3+ years of SaaS customer success experience and 2+ years of managing enterprise accounts
You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success
You are commercially minded, with a passion for business
You have hustle & will go above and beyond to drive Multiverse forwards
You are high energy, you want to develop quickly and love to continually raise the bar in terms of performance and expectations
You are passionate about social mobility and the idea of working for a mission-driven start-up excites you!

What You’ll Get:

Process:

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