Enterprise Customer Success Manager

​The Role:

  • Manage a book of business of our highest value clients; working closely with our enterprise customers to understand their strategic objectives and to deliver against them

  • Build and manage relationships across senior business leaders

  • Craft joint customer success plans that include agreed upon scope of programmes and shared metrics, using data to prove the impact of our apprenticeship programmes on clients' businesses

  • Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary

  • Work independently to innovate with your clients, always searching for ways to improve what we do to drive better results

  • Act as the customer’s voice with internal teams to inform our market insights and strategic roadmaps

The Company:

  • Rapidly growing Ed Tech unicorn disrupting the industry!

  • Recently closed a $220 million Series D funding round at a post-money valuation of $1.7 billion, doubling its valuation from eight months ago. Funding will be used to accelerate US expansion

  • With a proven offering in Europe they are expanding into the US

  • Every member of the team is overachieving their quota. There is a proven culture of success across the company

  • Some of their largest clients include: Google, Morgan Stanley, Facebook, Verizon, Warner Bros, Sky

  • Enterprise CSM role managing their enterprise clients with cross selling and up selling opportunities

The Ideal Candidate:

  • 3+ years of SaaS customer success experience and 2+ years of managing enterprise accounts

  • You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success

  • You are commercially minded, with a passion for business

  • You have hustle & will go above and beyond to drive Multiverse forwards

  • You are high energy, you want to develop quickly and love to continually raise the bar in terms of performance and expectations

  • You are passionate about social mobility and the idea of working for a mission-driven start-up excites you!

What You’ll Get:

  • Basic Salary: $110,000-$125,000 with a 20% bonus and equity

  • Amazing benefits - Just ask us more about them

Process:

  • 1st stage - Interview with Hiring Manager

  • 2nd stage - Demonstration exercise

  • 3rd stage - Final call with the team then offer stage

Location New York
Job Type Permanent
Salary $110,000-$125,000 with a 20% bonus and equity
Reference 46815
Liquid error: internal
Liquid error: internal

​The Role:

  • Manage a book of business of our highest value clients; working closely with our enterprise customers to understand their strategic objectives and to deliver against them

  • Build and manage relationships across senior business leaders

  • Craft joint customer success plans that include agreed upon scope of programmes and shared metrics, using data to prove the impact of our apprenticeship programmes on clients' businesses

  • Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary

  • Work independently to innovate with your clients, always searching for ways to improve what we do to drive better results

  • Act as the customer’s voice with internal teams to inform our market insights and strategic roadmaps

The Company:

  • Rapidly growing Ed Tech unicorn disrupting the industry!

  • Recently closed a $220 million Series D funding round at a post-money valuation of $1.7 billion, doubling its valuation from eight months ago. Funding will be used to accelerate US expansion

  • With a proven offering in Europe they are expanding into the US

  • Every member of the team is overachieving their quota. There is a proven culture of success across the company

  • Some of their largest clients include: Google, Morgan Stanley, Facebook, Verizon, Warner Bros, Sky

  • Enterprise CSM role managing their enterprise clients with cross selling and up selling opportunities

The Ideal Candidate:

  • 3+ years of SaaS customer success experience and 2+ years of managing enterprise accounts

  • You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success

  • You are commercially minded, with a passion for business

  • You have hustle & will go above and beyond to drive Multiverse forwards

  • You are high energy, you want to develop quickly and love to continually raise the bar in terms of performance and expectations

  • You are passionate about social mobility and the idea of working for a mission-driven start-up excites you!

What You’ll Get:

  • Basic Salary: $110,000-$125,000 with a 20% bonus and equity

  • Amazing benefits - Just ask us more about them

Process:

  • 1st stage - Interview with Hiring Manager

  • 2nd stage - Demonstration exercise

  • 3rd stage - Final call with the team then offer stage