Senior Customer Success Manager

​The Role

  • Helping customers generate high engagement on their LXP, supporting their learning campaigns, tracking client trends and providing advice on learning experiences

  • Understanding your customer’s organisational objectives and how we can support their performance improvements

  • Supporting the customer with metrics that will help prove the success of their LXP and learning campaigns

  • Providing customers with support using the platform including how to use certain features and what’s coming up on the roadmap

  • Leading regular business reviews with your customers, and creating advocacy and case studies out of successful implementations

  • Working on renewal proposals and ensuring that renewing with us is the natural choice for customers.

The Company

  • Anglo-American SaaS (EdTech) start-up with offices based in Nottingham, Brighton and Boston.

  • Established in 2018.

  • Currently around 70 employees with clear growth plans to add in excess of 20 new hires in the next 12 months.

  • Experienced rapid growth – 56% over the last 2 years alone.

  • 5* rating and 100% CEO approval rate on Glassdoor.

  • 5* rating on the tech comparison platform G2crowd – “The customer service is second to none”.

The Ideal Candidate

  • Experience in a Customer Success role within the learning industry

  • Business acumen and you are comfortable helping customers achieve maximum value from their solution

  • Experience of working with LXP or LMS platforms

  • A genuine interest in the challenges our customers face, how to solve them and what the latest trends are in our industry

  • A flexible approach with a willingness to adapt and help change our change ways of working as our business continues to grow and scale

  • An ability to learn new platforms well and you’ll quickly establish yourself as an expert in how to use our LXP.

What You’ll Get

  • Up to $140,000 salary plus company bonus and benefits

Process

  • 2 stage interview process

Job code: 14808

Location United States of America
Salary Up to $140,000 salary plus company bonus and benefits
Reference 14808
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Liquid error: internal

​The Role

  • Helping customers generate high engagement on their LXP, supporting their learning campaigns, tracking client trends and providing advice on learning experiences

  • Understanding your customer’s organisational objectives and how we can support their performance improvements

  • Supporting the customer with metrics that will help prove the success of their LXP and learning campaigns

  • Providing customers with support using the platform including how to use certain features and what’s coming up on the roadmap

  • Leading regular business reviews with your customers, and creating advocacy and case studies out of successful implementations

  • Working on renewal proposals and ensuring that renewing with us is the natural choice for customers.

The Company

  • Anglo-American SaaS (EdTech) start-up with offices based in Nottingham, Brighton and Boston.

  • Established in 2018.

  • Currently around 70 employees with clear growth plans to add in excess of 20 new hires in the next 12 months.

  • Experienced rapid growth – 56% over the last 2 years alone.

  • 5* rating and 100% CEO approval rate on Glassdoor.

  • 5* rating on the tech comparison platform G2crowd – “The customer service is second to none”.

The Ideal Candidate

  • Experience in a Customer Success role within the learning industry

  • Business acumen and you are comfortable helping customers achieve maximum value from their solution

  • Experience of working with LXP or LMS platforms

  • A genuine interest in the challenges our customers face, how to solve them and what the latest trends are in our industry

  • A flexible approach with a willingness to adapt and help change our change ways of working as our business continues to grow and scale

  • An ability to learn new platforms well and you’ll quickly establish yourself as an expert in how to use our LXP.

What You’ll Get

  • Up to $140,000 salary plus company bonus and benefits

Process

  • 2 stage interview process

Job code: 14808