Your role will involve, managing expectations with customers, prioritising issues based on urgency.
In this role you will deal with the highest spending clients
You will act as a 1st line support and trusted advisor
You should have strong time management and organisational skills
You can be based anywhere in the US remotely
The Company:
VC backed SaaS company in the Media space
They have raised over $100m in funding and reached unicorn status
In 2021 they grew revenues by 136%
This role could grow into leadership if successful but there is also opportunity to move into a PM role or even into the onboarding team depending on your career goals
The Ideal Candidate:
We are looking for people with 3-7 years experience in a tech, cloud or SaaS tech support role.
You MUST come from broadcast space .
Ideally you will have SSAI.
What You’ll Get:
Basic Salary: $120,000-$180,000 with a Bonus
Healthcare, dental, vision
Work from home set up
Great leave policy
Process:
Click apply below to learn more
After speaking to the hiring manager, you’ll do a technical test
Finally you will speak to the Head of Customer Success before the offer stage
Your role will involve, managing expectations with customers, prioritising issues based on urgency.
In this role you will deal with the highest spending clients
You will act as a 1st line support and trusted advisor
You should have strong time management and organisational skills
You can be based anywhere in the US remotely
The Company:
VC backed SaaS company in the Media space
They have raised over $100m in funding and reached unicorn status
In 2021 they grew revenues by 136%
This role could grow into leadership if successful but there is also opportunity to move into a PM role or even into the onboarding team depending on your career goals
The Ideal Candidate:
We are looking for people with 3-7 years experience in a tech, cloud or SaaS tech support role.
You MUST come from broadcast space .
Ideally you will have SSAI.
What You’ll Get:
Basic Salary: $120,000-$180,000 with a Bonus
Healthcare, dental, vision
Work from home set up
Great leave policy
Process:
Click apply below to learn more
After speaking to the hiring manager, you’ll do a technical test
Finally you will speak to the Head of Customer Success before the offer stage
